What ever happened to genuine customer service? This saddens my heart. Pls read & tell me your suggestions. Ty
Posted by admin
liljazz asked:
A friend of mine special ordered a sectional couch on Friday night for the amount of $1600.00 (paid by check) from a local independent furniture store. They said it would take 2 weeks before it would be delivered. On Monday, she asked this furniture store if she could change the fabric and they agreed. As she left the store, she noticed another Furntiure store across the way and they HAD in stock what she really wanted for $300.00 less. So she bought it and went back to the original store to cancel the order and the owner said it was too late. She could not give her a refund. Even though the couch had not been made, she signed a contract, so it is a done deal. My friend called the bank & the check already was cashed. In the contract, it says, Any service charges such as delivery fee, set up fee are nonrefundable in any event of cancellation, and the buyer undisputely agrees that any and all claims resolved at the owner expense through binding arbitration at the BBB. Any chance of ref.?
Rick
A friend of mine special ordered a sectional couch on Friday night for the amount of $1600.00 (paid by check) from a local independent furniture store. They said it would take 2 weeks before it would be delivered. On Monday, she asked this furniture store if she could change the fabric and they agreed. As she left the store, she noticed another Furntiure store across the way and they HAD in stock what she really wanted for $300.00 less. So she bought it and went back to the original store to cancel the order and the owner said it was too late. She could not give her a refund. Even though the couch had not been made, she signed a contract, so it is a done deal. My friend called the bank & the check already was cashed. In the contract, it says, Any service charges such as delivery fee, set up fee are nonrefundable in any event of cancellation, and the buyer undisputely agrees that any and all claims resolved at the owner expense through binding arbitration at the BBB. Any chance of ref.?
Rick
February 2nd, 2009 at 4:10 am
Yes, she can receive a refund as long as she does not let them deliver the couch.
February 5th, 2009 at 12:40 am
The contract it pays to shop around alot before making any major purchase like that no refunds once you sign the.
The contract is contract contract it pays to shop around alot before making any major purchase like that no refunds once you sign the contract it pays to say but most.